I took my 2010 Escape to the dealer in the beginning of November because the driver's side halfshaft oil seal was leaking. They confirmed the problem, which I guess is fairly common on the 2009s and early 2010s. Unfortunately, there was a national backorder on the oil seals, and I was told not to expect to get one in until January 22nd (2 1/2 months later). Fast forward to today (January 28th). I called my dealer again, frustrated that I had not heard anything about the oil seal. The service manager did a little digging and called me back this afternoon.
It turns out that the manufacturer of the oil seals for Ford went bankrupt and closed, so Ford has been scrambling to find a new supplier. Because of this, the national backorder is still in effect, and the dealer was told not to expect any oil seals until March 22nd (5 months after my initial problem). I trust this dealer, and I don't think they're yanking my chain, since all of my other issues have always been promptly addressed. I just thought I'd post in case anyone else has a leaking halfshaft seal - don't expect it to get fixed anytime soon :-(
It turns out that the manufacturer of the oil seals for Ford went bankrupt and closed, so Ford has been scrambling to find a new supplier. Because of this, the national backorder is still in effect, and the dealer was told not to expect any oil seals until March 22nd (5 months after my initial problem). I trust this dealer, and I don't think they're yanking my chain, since all of my other issues have always been promptly addressed. I just thought I'd post in case anyone else has a leaking halfshaft seal - don't expect it to get fixed anytime soon :-(