Frustration about leaking halfshaft oil seal

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Re: Frustration about leaking halfshaft oil seal

Postby slavrenz - February 7th, 2011, 6:59 pm

ddaniels wrote:My Escape is a 2009


Did they say why they're going to replace the halfshaft? As far as I know, my dealer is only going to be replacing the actual oil seal.
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Re: Frustration about leaking halfshaft oil seal

Postby ddaniels - February 8th, 2011, 10:02 am

They said that they would be replacing the half shaft and seal and gave me a rental from Enterprise.

Through my searches I found a PDF of a TSB report (TSB 10-05-10) which states that the seal fails due to the finish of the half shaft. This topic is covered is a few different posts here on this site. Here is the TSB report:

TSB 10-05-10
2009 Escape/ Mariner, 2010 Fusion/ Milan - 6F35 Transmission
Fluid Leak - Seal - Left Side Half Shaft
This article supersedes TSB 10-01-05 to update the part list.
Some 2009 Escape, Mariner, 2010 Fusion and Milan vehicles equipped
with a 6F35 automatic transmission may experience a fluid leak coming
from the left side half shaft seal. This may be due to seal and/ or bushing
wear caused by the half shaft surface finish.
Refer to TSB 10-05-10 and follow the service procedure to repair leaks at
the left side half shaft seal.
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Re: Frustration about leaking halfshaft oil seal

Postby SUVord - February 8th, 2011, 10:13 am

So if this is what it is dear slavrenz you may have to hassle with the dealer to change the whole halfshaft as well.
These things do not end :wall: :wall: :wall:
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Re: Frustration about leaking halfshaft oil seal

Postby ddaniels - February 8th, 2011, 11:48 am

Well its confirmed. The parts are on national backorder. However, my dealer told me that the vehicle is unsafe and that I would be in the rental until my it is repaired.
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Re: Frustration about leaking halfshaft oil seal

Postby ddaniels - February 8th, 2011, 9:35 pm

Found the actual method of repair from FORD in this TSB.....if you search for the file it contains actual photos of the half shaft


6F35 TRANSMISSION—FLUID LEAK—SEAL—LEFT TSB 10-21-11
SIDE HALF SHAFT
FORD: MERCURY:
2010 Fusion 2010 Milan
2009-2010 Escape 2009-2010 Mariner
This article supersedes TSB 10-9-4 to update the 2. Clamp the LH halfshaft in a soft-jawed vise.
model years covered, Service Procedure, Part List Use care not to damage the boot or component
and Service Labor Time Standards. damage may occur.
ISSUE 3. Remove and discard the one (1) large inboard
Some 2009-2010 Escape, Mariner and 2010 Fusion, CV boot clamp. (Figure 1)
Milan vehicles equipped with a 6F35 automatic
transmission may exhibit a fluid leak from the left
hand (LH) halfshaft seal. This may be due to seal
and/or bushing wear caused by the halfshaft
surface finish.

ACTION
Follow the Service Procedure steps to correct the
condition.

SERVICE PROCEDURE
A service kit is now available for Escape and
Mariner vehicles which has all the parts needed
including the inboard constant velocity (CV) joint
housing, and eliminates the need for halfshaft Figure 1 - Article 10-21-11
assembly replacement. There are additional parts in
the kit (halfshaft boot and small clamp) that are not 4. Remov still require replacement
of the halfshaft assembly.
2009-2010 Escape And Mariner
1. Replace the LH halfshaft seal. Refer to WSM,
Section 307-01. When the halfshaft seal is
removed, visually inspect the transaxle case
bushing for wear.
a. If bushing is visually worn, replace the
bushing in the transaxle case. Refer to
WSM, Section 307-01.
b. If bushing is not visually worn; clean the
area behind the halfshaft seal before Figure 2 - Article 10-21-11
installing the new seal.
5. Push the boot back and remove all the grease
from the boot.
e the inboard CV joint housing and
required for this repair. discard. (Figure 2)
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Re: Frustration about leaking halfshaft oil seal

Postby slavrenz - February 8th, 2011, 10:02 pm

Thanks for the info, ddaniels. I'll be calling my dealer up tomorrow to double check this.
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Re: Frustration about leaking halfshaft oil seal

Postby SUVord - February 9th, 2011, 8:51 am

slavrenz wrote:Thanks for the info, ddaniels. I'll be calling my dealer up tomorrow to double check this.



Good luck!!!
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Re: Frustration about leaking halfshaft oil seal

Postby ddaniels - February 9th, 2011, 9:30 am

Good Luck!
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Re: Frustration about leaking halfshaft oil seal

Postby Wintermute - February 11th, 2011, 11:35 am

This is good information. I am going to check mine when I change my oil next. I have an early 2010.
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Re: Frustration about leaking halfshaft oil seal

Postby slavrenz - February 11th, 2011, 3:23 pm

My local dealer definitely lost some points in my book. I called on Wednesday, and mentioned the revised TSB. The service guy had the attitude of, "um yeah, thanks, but we know what we're doing." I was told that I would get a call back a few hours later, after he spoke with a supervisor. Fast forward to today (Friday), and I never did get that call.

I called again this morning, and spoke with the supervisor, and he was pretty much of the same mindset. He wouldn't even let me give him the number of the TSB ("we have to look it up on our own system", almost like he would die if he actually heard the number from anyone else), and they're insisting on replacing everything (halfshaft, bushing, oil seal), so I guess it's not a total loss for me.

I then asked him if he would comp me a bottle of tranny fluid, since my level is getting somewhat low. He sounded like I had asked him to donate a kidney. He comes back with "Well, if it's an issue of financial hardship, you'll have to take it up with Ford customer service. This isn't my personal warranty, you know." That pi$$ed me off, and I shot back with something like, "I know how a dealership works - I know that you're not personally guaranteeing my car against defects. For god's sake, it's just a $5 bottle of fluid - I thought maybe you could just do it as a way to show some empathy." He's not Ford customer service, but as a licensed Ford dealer, I don't think I'm wrong to assume that he should still provide customer service.

Anyways, apparently, the backorder is now in effect until May, which is 8 months after I originally noticed the problem. For such a stupid little issue, Ford is quickly losing the respect of one of their loyal customers.
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