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Dealer Letter
Owner Letter
Attachment I - Administrative Information
Customer Satisfaction Program 02M01-S6
Certain Vehicles Equipped with a Tube-Mounted EGR Pressure Sensor Additional EGR Pressure Sensor Warranty Coverage
OASIS
You must use OASIS to determine if a vehicle is eligible for this program.
Note:
Submission of an "M" program claim will not remove the vehicle from OASIS because the affected vehicles are eligible for multiple repairs if the affected condition reoccurs during the extended warranty time/mileage period.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Refer to ACESII manual for claims preparation and submission information.
^ Refunds must be claimed on a repair line that is separate from the repair line that the FSA is claimed on.
CLAIMING INSTRUCTIONS FOR REPAIRS WITH A REPAIR DATE ON OR AFTER 10/27/03
Claims for all vehicles that are within the New Vehicle Warranty Coverage must be submitted as a warranty repair. ACESII will not accept claims for reimbursement under the 02M01 program for vehicles within New Vehicle Warranty Coverage. Vehicles that have branded titles are eligible for this repair under the 02M01 program.
Vehicles within New Vehicle Warranty Coverage
Claims are to be submitted as a normal warranty claim in accordance with TSB 04-11-01.
Vehicles beyond New Vehicle Warranty Coverage (including branded titled vehicles)
Claims are to be submitted following program 02M01 guidelines.
Future Warranty Extension Customer Satisfaction Programs (CSP)
Future Warranty Extension CSPs will follow these claiming instructions; only those vehicles outside the New Vehicle Warranty Coverage will be submitted as a CSP type repair.
OWNER REFUNDS
Program Code: 02M01
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.
Ford Motor Company will only refund owner-paid repairs made on or before the last day of the month of the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Failure of the EGR Pressure Sensor (9J460) will not have an impact on any other component of the vehicle. Therefore, refunds will only be granted for the replacement of the EGR Pressure Sensor (9J460).
All supporting documentation must be retained in accordance with the Warranty and Policy Manual.
Refer to ACESII manual for refund information.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
Attachment II - Labor Allowances and Parts Ordering Information
LABOR ALLOWANCES
NOTE:
If service is requested on a dash mounted EGR pressure sensor (during the extended warranty coverage period) on a 2002 Focus equipped with a 2.0L Zetec engine, call the Special Service Support Center.
Special Notes:
^ 02M01C labor operation is in effect for repairs performed on or after 10/27/03.
^ Diagnostics performed beyond retrieving continuous DTC will not be paid for under this program.
^ Pinpoint diagnostics are not required to identify a failed EGR Pressure Sensor; therefore labor time has been adjusted accordingly.
^ Due to the use of specific DTCs to identify a failed EGR Pressure Sensor, this program will not cover any other continuous DTCs; normal vehicle warranty would apply for any other DTCs.
^ There will be no related damage claims allowed for this program.
PARTS REQUIREMENTS
Parts will not be direct shipped for this program. Order your parts requirement through normal order processing.
PARTS REQUIREMENTS/ORDERING INFORMATION
NOTE:
If service is requested on a dash mounted EGR pressure sensor (during the extended warranty coverage period) on a 2002 Focus equipped with a 2.0L Zetec engine, call the Special Service Support Center.
DEALER PRICE
For latest prices, check DOES II or updated price book.
PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures."
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
Attachment III - Technical Information
SERVICE PROCEDURE
NOTE:
If a 2002 Focus equipped with a 2.0L Zetec engine and a dash-mounted EGR pressure sensor is encountered, call the Special Service Support Center.
1. Retrieve continuous DTCs.
NOTE:
Replace the EGR pressure sensor only if one or more of the following continuous DTCs are present:
^ P1400 - DPF EGR SENSOR CIRCUIT LOW VOLTAGE DETECTED
^ P1401 - DPF EGR SENSOR CIRCUIT HIGH VOLTAGE DETECTED
^ P0401- EGR FLOW INSUFFICIENT DETECTED
^ P0402- EGR FLOW EXCESSIVE DETECTED
Any other DTC present is not covered by this program.
2. If one or more of the DTCs listed above is present, replace the EGR pressure sensor (9J460) as follows:
a) Key off.
b) Disconnect the electrical connector and remove the EGR pressure sensor from the EGR tube.
c) Install the new EGR pressure sensor onto the EGR tube and connect the electrical connector. Note: Refer to Section 303-08 of the appropriate workshop manual if additional information is required.
3. Clear continuous DTCs.
4. Perform KOEO and KOER self tests.
Dealer Letter
Owner Letter
Attachment I - Administrative Information
Customer Satisfaction Program 02M01-S6
Certain Vehicles Equipped with a Tube-Mounted EGR Pressure Sensor Additional EGR Pressure Sensor Warranty Coverage
OASIS
You must use OASIS to determine if a vehicle is eligible for this program.
Note:
Submission of an "M" program claim will not remove the vehicle from OASIS because the affected vehicles are eligible for multiple repairs if the affected condition reoccurs during the extended warranty time/mileage period.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Refer to ACESII manual for claims preparation and submission information.
^ Refunds must be claimed on a repair line that is separate from the repair line that the FSA is claimed on.
CLAIMING INSTRUCTIONS FOR REPAIRS WITH A REPAIR DATE ON OR AFTER 10/27/03
Claims for all vehicles that are within the New Vehicle Warranty Coverage must be submitted as a warranty repair. ACESII will not accept claims for reimbursement under the 02M01 program for vehicles within New Vehicle Warranty Coverage. Vehicles that have branded titles are eligible for this repair under the 02M01 program.
Vehicles within New Vehicle Warranty Coverage
Claims are to be submitted as a normal warranty claim in accordance with TSB 04-11-01.
Vehicles beyond New Vehicle Warranty Coverage (including branded titled vehicles)
Claims are to be submitted following program 02M01 guidelines.
Future Warranty Extension Customer Satisfaction Programs (CSP)
Future Warranty Extension CSPs will follow these claiming instructions; only those vehicles outside the New Vehicle Warranty Coverage will be submitted as a CSP type repair.
OWNER REFUNDS
Program Code: 02M01
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.
Ford Motor Company will only refund owner-paid repairs made on or before the last day of the month of the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Failure of the EGR Pressure Sensor (9J460) will not have an impact on any other component of the vehicle. Therefore, refunds will only be granted for the replacement of the EGR Pressure Sensor (9J460).
All supporting documentation must be retained in accordance with the Warranty and Policy Manual.
Refer to ACESII manual for refund information.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
Attachment II - Labor Allowances and Parts Ordering Information
LABOR ALLOWANCES
Description | Labor Operation | Labor Time |
| Retrieve one or more of the following Continuous DTCs, P1400, P1401, P0401, P0402, clear codes and replace tube-mounted EGR Pressure Sensor, perform KOEO & KOER self test. NOTE: 0.6 hr. labor time will be paid for Econoline and Town Car, and 0.5 hr. labor time will be paid for Crown Vic/Grand Marquis and Expedition. | 02M01C | 0.4 hr. |
If service is requested on a dash mounted EGR pressure sensor (during the extended warranty coverage period) on a 2002 Focus equipped with a 2.0L Zetec engine, call the Special Service Support Center.
Special Notes:
^ 02M01C labor operation is in effect for repairs performed on or after 10/27/03.
^ Diagnostics performed beyond retrieving continuous DTC will not be paid for under this program.
^ Pinpoint diagnostics are not required to identify a failed EGR Pressure Sensor; therefore labor time has been adjusted accordingly.
^ Due to the use of specific DTCs to identify a failed EGR Pressure Sensor, this program will not cover any other continuous DTCs; normal vehicle warranty would apply for any other DTCs.
^ There will be no related damage claims allowed for this program.
PARTS REQUIREMENTS
Parts will not be direct shipped for this program. Order your parts requirement through normal order processing.
Part Number | Description | Quantity | Affected Vehicles |
| 4U7Z-9J460-AA | Tube-Mounted EGR Pressure Sensor | 1 | 2000 - 2002 3.0L 4V Taurus/Sable 2001 - 2002 2.0L (Zetec) Escape 2001 - 2002 2.5L Cougar 2001 - 2002 3.0L 2V (OHV & FFV) Taurus/Sable* 2001 - 2002 3.8L Mustang 2001 - 2002 4.2L F-Series 2001 - 2002 4.2L Econoline 2001 - 2002 4.6L Crown Vic/Grand Marquis 2001 - 2002 4.6L Town Car 2001 - 2002 2.0L (Zetec) Focus* (See Note) 2001 - 2002 3.0L 4V Escape* 2001 - 2002 3.8L Windstar* 2001 - 2002 4.0L Ranger* 2001 - 2002 4.0L Explorer Sport* 2001 - 2002 4.0L Explorer Sport Trac* 2002 4.0L Explorer/Mountaineer 2001 Explorer Stripped Postal Chassis* 2001 - 2002 4.6L F-Series* 2002 - 2003 4.6L Explorer/Mountaineer 2001 - 2002 4.6L Expedition* 2001 - 2002 4.6L Econoline* *2M5Z-9J460-AA Tube Mounted EGR Pressure Sensor Kit may be used, while supplies last, for these vehicle applications. |
NOTE:
If service is requested on a dash mounted EGR pressure sensor (during the extended warranty coverage period) on a 2002 Focus equipped with a 2.0L Zetec engine, call the Special Service Support Center.
DEALER PRICE
For latest prices, check DOES II or updated price book.
PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures."
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
Attachment III - Technical Information
SERVICE PROCEDURE
NOTE:
If a 2002 Focus equipped with a 2.0L Zetec engine and a dash-mounted EGR pressure sensor is encountered, call the Special Service Support Center.
1. Retrieve continuous DTCs.
NOTE:
Replace the EGR pressure sensor only if one or more of the following continuous DTCs are present:
^ P1400 - DPF EGR SENSOR CIRCUIT LOW VOLTAGE DETECTED
^ P1401 - DPF EGR SENSOR CIRCUIT HIGH VOLTAGE DETECTED
^ P0401- EGR FLOW INSUFFICIENT DETECTED
^ P0402- EGR FLOW EXCESSIVE DETECTED
Any other DTC present is not covered by this program.
2. If one or more of the DTCs listed above is present, replace the EGR pressure sensor (9J460) as follows:
a) Key off.
b) Disconnect the electrical connector and remove the EGR pressure sensor from the EGR tube.
c) Install the new EGR pressure sensor onto the EGR tube and connect the electrical connector. Note: Refer to Section 303-08 of the appropriate workshop manual if additional information is required.
3. Clear continuous DTCs.
4. Perform KOEO and KOER self tests.
