Ford Escape Automobiles Forum banner
1 - 2 of 2 Posts

·
Premium Member
Joined
·
4,977 Posts
Discussion Starter · #1 ·
(click on thumbnails to enlarge)

Dealer Letter


Owner Letter


Attachment I - Administrative Information
Customer Satisfaction Program 02M01-S6

Certain Vehicles Equipped with a Tube-Mounted EGR Pressure Sensor Additional EGR Pressure Sensor Warranty Coverage

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

Note:
Submission of an "M" program claim will not remove the vehicle from OASIS because the affected vehicles are eligible for multiple repairs if the affected condition reoccurs during the extended warranty time/mileage period.

CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Refer to ACESII manual for claims preparation and submission information.
^ Refunds must be claimed on a repair line that is separate from the repair line that the FSA is claimed on.

CLAIMING INSTRUCTIONS FOR REPAIRS WITH A REPAIR DATE ON OR AFTER 10/27/03
Claims for all vehicles that are within the New Vehicle Warranty Coverage must be submitted as a warranty repair. ACESII will not accept claims for reimbursement under the 02M01 program for vehicles within New Vehicle Warranty Coverage. Vehicles that have branded titles are eligible for this repair under the 02M01 program.

Vehicles within New Vehicle Warranty Coverage

Claims are to be submitted as a normal warranty claim in accordance with TSB 04-11-01.

Vehicles beyond New Vehicle Warranty Coverage (including branded titled vehicles)

Claims are to be submitted following program 02M01 guidelines.

Future Warranty Extension Customer Satisfaction Programs (CSP)

Future Warranty Extension CSPs will follow these claiming instructions; only those vehicles outside the New Vehicle Warranty Coverage will be submitted as a CSP type repair.

OWNER REFUNDS
Program Code: 02M01
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.

Ford Motor Company will only refund owner-paid repairs made on or before the last day of the month of the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Failure of the EGR Pressure Sensor (9J460) will not have an impact on any other component of the vehicle. Therefore, refunds will only be granted for the replacement of the EGR Pressure Sensor (9J460).

All supporting documentation must be retained in accordance with the Warranty and Policy Manual.

Refer to ACESII manual for refund information.

RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.

Attachment II - Labor Allowances and Parts Ordering Information
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Retrieve one or more of the following Continuous DTCs, P1400, P1401, P0401, P0402, clear codes and replace tube-mounted EGR Pressure Sensor, perform KOEO & KOER self test.

NOTE: 0.6 hr. labor time will be paid for Econoline and Town Car, and 0.5 hr. labor time will be paid for Crown Vic/Grand Marquis and Expedition.
02M01C​
0.4 hr.​
NOTE:
If service is requested on a dash mounted EGR pressure sensor (during the extended warranty coverage period) on a 2002 Focus equipped with a 2.0L Zetec engine, call the Special Service Support Center.

Special Notes:
^ 02M01C labor operation is in effect for repairs performed on or after 10/27/03.
^ Diagnostics performed beyond retrieving continuous DTC will not be paid for under this program.
^ Pinpoint diagnostics are not required to identify a failed EGR Pressure Sensor; therefore labor time has been adjusted accordingly.
^ Due to the use of specific DTCs to identify a failed EGR Pressure Sensor, this program will not cover any other continuous DTCs; normal vehicle warranty would apply for any other DTCs.
^ There will be no related damage claims allowed for this program.

PARTS REQUIREMENTS
Parts will not be direct shipped for this program. Order your parts requirement through normal order processing.

Part Number
Description
Quantity
Affected Vehicles
4U7Z-9J460-AATube-Mounted EGR Pressure Sensor
1​
2000 - 2002 3.0L 4V Taurus/Sable
2001 - 2002 2.0L (Zetec) Escape
2001 - 2002 2.5L Cougar
2001 - 2002 3.0L 2V (OHV & FFV) Taurus/Sable*
2001 - 2002 3.8L Mustang
2001 - 2002 4.2L F-Series
2001 - 2002 4.2L Econoline
2001 - 2002 4.6L Crown Vic/Grand Marquis
2001 - 2002 4.6L Town Car
2001 - 2002 2.0L (Zetec) Focus* (See Note)
2001 - 2002 3.0L 4V Escape*
2001 - 2002 3.8L Windstar*
2001 - 2002 4.0L Ranger*
2001 - 2002 4.0L Explorer Sport*
2001 - 2002 4.0L Explorer Sport Trac*
2002 4.0L Explorer/Mountaineer
2001 Explorer Stripped Postal Chassis*
2001 - 2002 4.6L F-Series*
2002 - 2003 4.6L Explorer/Mountaineer
2001 - 2002 4.6L Expedition*
2001 - 2002 4.6L Econoline*
*2M5Z-9J460-AA Tube Mounted EGR Pressure Sensor Kit may be used, while supplies last, for these vehicle applications.
PARTS REQUIREMENTS/ORDERING INFORMATION
NOTE:
If service is requested on a dash mounted EGR pressure sensor (during the extended warranty coverage period) on a 2002 Focus equipped with a 2.0L Zetec engine, call the Special Service Support Center.

DEALER PRICE
For latest prices, check DOES II or updated price book.

PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures."

EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

Attachment III - Technical Information
SERVICE PROCEDURE
NOTE:
If a 2002 Focus equipped with a 2.0L Zetec engine and a dash-mounted EGR pressure sensor is encountered, call the Special Service Support Center.

1. Retrieve continuous DTCs.
NOTE:
Replace the EGR pressure sensor only if one or more of the following continuous DTCs are present:
^ P1400 - DPF EGR SENSOR CIRCUIT LOW VOLTAGE DETECTED
^ P1401 - DPF EGR SENSOR CIRCUIT HIGH VOLTAGE DETECTED
^ P0401- EGR FLOW INSUFFICIENT DETECTED
^ P0402- EGR FLOW EXCESSIVE DETECTED
Any other DTC present is not covered by this program.

2. If one or more of the DTCs listed above is present, replace the EGR pressure sensor (9J460) as follows:
a) Key off.
b) Disconnect the electrical connector and remove the EGR pressure sensor from the EGR tube.
c) Install the new EGR pressure sensor onto the EGR tube and connect the electrical connector. Note: Refer to Section 303-08 of the appropriate workshop manual if additional information is required.

3. Clear continuous DTCs.

4. Perform KOEO and KOER self tests.

 

·
Premium Member
Joined
·
4,977 Posts
Discussion Starter · #2 ·
(click on thumbnails to enlarge)

Dealer Letter


Attachment I - Dealer Information
WARRANTY EXTENSION
For certain 2001-2002 Tribute and 2001-2002 B4000 Truck vehicles, the warranty coverage for the DPFE Sensor is extended. The extended warranty is available for 5 years from the original warranty start date or 74,000 miles, whichever occurs first.

CONDITION OF CONCERN
A malfunctioning DPFE Sensor may illuminate the Malfunction Indicator Lamp (MIL) and/or cause poor driveability. Symptoms may include rough running, lack of power, surge, or decreased fuel economy.

SUBJECT VEHICLES
Model
VIN Range
Build Date Range
2001-2002 Tribute4F2 *U** ** 1K M00137 - M72203
4F2 *U** ** 2K M00001 - M66656
April 17, 2000 through July 19, 2002
2001-2002 B4000 Truck4F4 *R**E* 1T M00016 - M32647
4F4 *R**E* 2T M00006 - M26435
June 28, 2000 through December 10, 2002
The asterisk symbol "*" can be any letter or number.

OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning October 1, 2004. Owners will be advised they do not need to come in for inspection if their vehicle is functioning normally.

PARTS INFORMATION
Description
Part Number
Quantity
DPFE Sensor​
1F72-20-302​
1​

Note:
Only defective DPFE Sensors qualify for this warranty extension program.

WARRANTY CLAIM PROCESSING INFORMATION
R&R DPFE Sensor including KOEO & KOER self-tests and diagnostic time
Process Number
J0408A​
Warranty Type
A​
Symptom Code
6X​
Damage Code
9W​
Part Number Main Cause
1F72-20-302​
Quantity
1​
Labor Operation Code
XX616XRX​
Labor Hours
0.4 hrs​
Period Covered
Warranty term 5 years, 74,000 miles, whichever comes first​

VERIFY THE VEHICLE NEEDS THE SSP
1. Verify the vehicle is within the ranges shown.
Model
VIN Range
Build Date Range
2001-2002 Tribute4F2 *U** ** 1K M00137 - M72203
4F2 *U** ** 2K M00001 - M66656
April 17, 2000 through July 19, 2002
2001-2002 B4000 Truck4F4 *R**E* 1T M00016 - M32647
4F4 *R**E* 2T M00006 - M26435
June 28, 2000 through December 10, 2002
If the vehicle is within the above ranges, go to step 2.
If vehicle is not within the above ranges, return it to the customer.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System.

eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays:​
Action to perform:​
SSP 59 OPENProceed to "REPAIR PROCEDURE." Replace only if DPFE Sensor defective
SSP 59 CLOSEDProceed to "REPAIR PROCEDURE." Replace only if DPFE Sensor defective
SSP 59 is not displayedSSP does not apply to this vehicle. Return vehicle to inventory or customer
Note:
Because this is a warranty extension program, application of a campaign label is not necessary, even when replacing the sensor.

REPAIR PROCEDURE
1. Retrieve DTC(s).
a) If P0401, P0402, P1400, or P1401 are present, turn ignition OFF and replace the DPFE sensor. Then proceed to Step 2.
b) If no DTC is retrieved, proceed with the appropriate electrical/driveability diagnosis using the Workshop Manual.

2. Clear DTC(s).

3. Verify the repair by performing Key On Engine Off (KOEO) and Key On Engine Running (KOER) Self-Test.

Attachment II - Owner Notification Letter


Reimbursement Plan and Application Form
 
1 - 2 of 2 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top