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Dealer Letter - Advance Announcement


Dealer Letter


Owner Letter


Attachment I - Administrative Information
OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT
Promptly correct all affected vehicles on your dealer VIN list which you will receive in the Ford Dealer Consolidated Communicator (FDCC). Also, correct other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
If you have recently sold a vehicle, please contact that owner immediately and provide them a copy of the owner letter and schedule a service date.

REGIONAL CONTACT
Advise regional office if an owner:
^ cannot be contacted.
^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using DWE.
^ Refer to ACESII manual for claims preparation and submission information.

OWNER REFUNDS
Ford Motor Company will refund owner-paid wiper module repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.

RENTAL CARS
For vehicles which fail the inspection, and if parts are not available, Ford Motor Company will pay for a rental vehicle, except for fuel which will be at the owner's expense. Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense area of the recall claim. Follow ESP cost guidelines.

Attachment II - Labor and Parts Information
LABOR ALLOWANCES
Operation Description​
Labor Allowances​
Labor Operation​
Inspect (4) Wiper Module Assembly Ball Stud Rivets and Ball Sockets (includes tab adjust, if needed)
0.4 Hours​
00S49A​
Inspect (4) Wiper Module Assembly Ball Stud Rivets and Ball Sockets
AND
Replace Wiper Module Assembly (Includes transfer of original wiper motor)
0.6 Hours​
00S49B​
Administrative Allowance
0.1 Hour​
Misc. Expense Code "ADMIN"​
PARTS REQUIREMENTS
CRITICAL PARTS SUPPLY NOTE - PLEASE READ CAREFULLY
Parts will be in limited supply for several weeks. Therefore, parts will be prioritized for vehicles which Ford records show as sold as of November 16, 2000.

Dealers are to report the results of inspections on all affected units that fail the inspection (for the first 30 days) by calling the Recall Hotline at 1-800-325-5621 with the following required information:
-- VIN number
-- Results of (4) ball stud inspections
-- Results of (4) plastic ball socket inspections
-- Dealer P&A Code

Based on the inspection results reported. dealers will be advised if the vehicle can be released or if it must be held for repair. Please note that FCS-700 tags will be issued and all replaced parts must be returned to the Warranty Parts Return Center where they will be inspected to assure that only suspect parts are being replaced. The cost of parts not properly inspected or not returned will be charged back to the dealer.

A fair and equitable distribution of parts will be made based on the number of vehicles which fail the inspection and are properly reported to the Recall Hotline. Each Dealer who calls in will receive a shipment of parts for reported units before any dealer receives a second shipment.

Part Number​
Description​
Quantity​
YL8Z-17566-BA​
Windshield Wiper Mounting Arm and Pivot Shaft Assembly (Wiper Module less motor)​
1​
No seed stock distribution is planned at this time. No parts will be sent until inspected units are reported to the Recall Hotline.

Please note that vehicles sold after November 16, 2000 will not receive priority handling for parts.

We urge you to carefully conduct inspections and manage your allocation of parts for this program.

NOTE:
All orders must be placed through the Recall Hotline (1-800 325-5621) for the first 30 days, until December 21, 2000. After that date, use the normal order process.

ORDER INFORMATION DOR/COR
DOR/COR number 50197 identifies parts ordered for this campaign through the Recall Hotline (1-800-325-5621).

FCS-700 TAGS
FCS-700 Tags will be issued for each claim involving a wiper module (less motor) replacement. These returned assemblies will be inspected and dealers will be "charged-back" for units that pass inspection criteria. Less than 6% of the wiper module assemblies will require replacement.

DEALER PRICE
For latest prices, refer to:
^ DOES II
^ Updated Price Book

EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

Attachment III - Technical Information
OVERVIEW
The affected vehicles in this program may require the replacement of the windshield wiper mounting arm and pivot shaft assembly (wiper module assembly less motor). A two-part inspection must be performed to determine if replacement is required. The inspection includes the following:
^ An inspection of the wiper link ball studs.
^ An inspection of the wiper link plastic ball sockets.

If the vehicle fails the inspection process, a new windshield wiper mounting arm and pivot shaft assembly must be installed. This procedure gives details of the inspection process and refers you to the service procedures in the Workshop Manual if replacement is required.

INSPECTION
CAUTION
Whenever the wiper arms are removed and reinstalled, proper torquing of the wiper arm nuts is critical.

1. Verify that the wipers are in the "PARK" position and the key is in the "OFF" position before proceeding with inspection.

2. Remove the windshield wiper arm nuts, then remove the wiper arms.

3. Remove the left side cowl top vent panel.

4. Disconnect the wiper motor electrical connector.

5. Remove the three (3) bolts, then remove the wiper module. See Figure 1.
IMPORTANT:
USING A PERMANENT MARKER, PLACE A MARK ON THE WIPER LINKS NEXT TO ALL BALL STUDS/SOCKETS THAT FAIL INSPECTION. DEFECTIVE WINDSHIELD WIPER MOUNTING ARM AND PIVOT SHAFT ASSEMBLIES MUST BE RETURNED TO THE WARRANTY PARTS RETURN CENTER. SEE THE ATTACHMENT II FOR MORE INFORMATION.


6. Inspect the four (4) ball studs (positions A-D). The backside of each ball stud should be riveted (mushroomed) over as shown in the illustration. Please note, the ball stud at position B is the most suspect. See Figure 2 for ball stud location and Figure 3 for detail of ball studs.
^ If ANY of the ball studs are not mushroomed over, replace the windshield wiper mounting arm and pivot shaft assembly. Refer to the service procedures in section 501-16 of the appropriate Workshop Manual.
^ If all of the ball studs are mushroomed over, continue the inspection procedure.


7. Visually inspect the tabs on the four (4) plastic ball sockets located at the ends of the wiper links. Each tab should be undamaged and fully engaged in the corresponding hole located in the wiper arm link. See Figure 2 for location of ball sockets and Figure 4 for detail of tabs.

a. If the tab is missing, damaged, or detached from the rim on ANY of the sockets, replace the windshield wiper mounting arm and pivot shaft assembly. Refer to the service procedures in section 501-16 of the appropriate Workshop Manual. See Figure 5.

b. If the tab is aligned but not fully engaged into the corresponding hole in the link on ANY one of the sockets but is not otherwise damaged or detached from the rim, press the tab with your thumb (no tools) to fully engage it in the hole. If force greater than thumb pressure is required to engage the tab into the hole, replace the windshield wiper mounting arm and pivot shaft assembly. Refer to the service procedures in section 501-16 of the appropriate Workshop Manual. See Figure 6.

c. If the tab is not aligned with the corresponding hole in the link on ANY one of the sockets, replace the windshield wiper mounting arm and pivot shaft assembly. Refer to the service procedures in section 501-16 of the appropriate Workshop Manual. See Figure 7.

d. Beginning at the tab, carefully lift the lip of the rubber seal using a flat screwdriver or similar tool. Verify that there is a continuous rim of plastic material around the base of EACH socket. If there are any sections of material broken away or any visible damage (cracks) on ANY one of the sockets, replace the windshield wiper mounting arm and pivot shaft assembly. Refer to the service procedures in section 501-16 of the appropriate Workshop Manual. See Figure 8.

e. Inspect the dome section of the sockets for cracks. If grease is present on the dome of the socket, this may be evidence of a crack. If ANY one of the sockets is cracked, replace the windshield wiper mounting arm and pivot shaft assembly. Refer to the service procedures in section 501-16 of the appropriate Workshop Manual. See Figure 9.


If the wiper module passes all the inspections described in A-E, no replacement is required.

8. Install the wiper module. Tighten the bolts to 12 Nm (107 lb-in).
WARNING:
THE IGNITION KEY MUST BE IN THE "OFF" POSITION BEFORE CONNECTING THE WIPER MOTOR. IF NOT, SUDDEN MOVEMENT OF THE WIPER LINKS MAY OCCUR WHEN THE MOTOR IS CONNECTED.

9. Connect the wiper motor electrical connector.

10. Install the left side cowl vent panel.
CAUTION
The wiper motor must be in the "PARK" position before installing the wiper arms or damage to the vehicle will result.

11. Cycle and park the wiper motor.
CAUTION
Proper torquing of the wiper arm nuts is critical.

12. Install the windshield wiper arms. Tighten the nuts to 35 Nm (26 lb-ft).
 

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Discussion Starter · #2 ·
Recall 00V387001: Windshield Wiper Defect

The windshield wiper linkage can disengage due to a broken ball socket.

This condition will likely result in sudden and complete loss of the windshield wiper function, or of the wiper function on the driver side only, increasing the risk of a crash.

Dealers will inspect and, if necessary, replace the wiper module.

Owner notification is expected to begin during December 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Mazda at 1-800-222-5500. Also contact the National Highway Traffic Safety Administration's Auto Safety Hotline at 1-888-DASH-2-DOT (1-888-327-4236).
 
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