Look on the bright side it's covered under warranty!!
2010 Axle Seal leak
So I thought I would be lucky. I thought I would be safe from having to worry about leaks, transmission problems, shaft seals etc. Nope. Brought the Escape in for its' first 5k oil change. They noted a leak in the right front axle seal. They said I needed to make an appointment and have it done during the day as they do warranty repairs during the day shift (I was there at 6pm).
So while they were printing up everything I talked to the service desk guy. I said that I paid $27,000 for a vehicle that needs a seal replaced in less than 3 months. I said I work all day, just you you, and I don't have time to bring it back and sit in the lounge for 3 hours "during the day". I said I would like a loaner for the day and they can work on it tomorrow. I basically said I don't want to drive a vehicle that is leaking. Period. he said it was not leaking that bad and I could schedule something. I re-iterated that the vehicle was less than 3 months old and I was not going to drive it until it was fixed.
he said Ford does not provide a rental unit for this type of repair. I said fine then Tasca (dealer) can step up to the plate and provide me with one. They have an enterprise rent-a-car inside the dealership. he said that he couldn't but "Bruce" the parts/Service Director could do something. I walked into his office and informed him that I had a less than 3 month old car leaking fluid from the transfer case/axle seal. he looked at it and agreed that I should not have to come back and sit and wait for it. he provided me with a car for free, put down that the truck gets done tomorrow by the best tech and to talk to him on the deal.
So at least I got to leave the vehicle there for the fix and pick it back up tomorrow. Not sure how I feel about the whole leaking thing, but at least it is getting fixed now. What a bummer.
So while they were printing up everything I talked to the service desk guy. I said that I paid $27,000 for a vehicle that needs a seal replaced in less than 3 months. I said I work all day, just you you, and I don't have time to bring it back and sit in the lounge for 3 hours "during the day". I said I would like a loaner for the day and they can work on it tomorrow. I basically said I don't want to drive a vehicle that is leaking. Period. he said it was not leaking that bad and I could schedule something. I re-iterated that the vehicle was less than 3 months old and I was not going to drive it until it was fixed.
he said Ford does not provide a rental unit for this type of repair. I said fine then Tasca (dealer) can step up to the plate and provide me with one. They have an enterprise rent-a-car inside the dealership. he said that he couldn't but "Bruce" the parts/Service Director could do something. I walked into his office and informed him that I had a less than 3 month old car leaking fluid from the transfer case/axle seal. he looked at it and agreed that I should not have to come back and sit and wait for it. he provided me with a car for free, put down that the truck gets done tomorrow by the best tech and to talk to him on the deal.
So at least I got to leave the vehicle there for the fix and pick it back up tomorrow. Not sure how I feel about the whole leaking thing, but at least it is getting fixed now. What a bummer.
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I think I'm going to push to get something in writing before I sign/drive away...
maybe free loaner? I don't know. I DID but the "Elite Extened Warranty" which gives me 5yrs/100,000 coverage.
what should I ask for?
maybe free loaner? I don't know. I DID but the "Elite Extened Warranty" which gives me 5yrs/100,000 coverage.
what should I ask for?
I'm not sure of the exact cutoff point, but I've heard that the newer 2010s have the new seal design already in place.
Look at the last seven digits of your 2010's VIN. If those numbers begin with KBxxxxx (my guess), you shouldn't have a seal problem.
The newer Escapes I've seen at dealers around here are already in the KCxxxxx numbers, which means that Ford has already built more than 200,000 Escapes (not including Mariners and Tributes) for 2010.
Look at the last seven digits of your 2010's VIN. If those numbers begin with KBxxxxx (my guess), you shouldn't have a seal problem.
The newer Escapes I've seen at dealers around here are already in the KCxxxxx numbers, which means that Ford has already built more than 200,000 Escapes (not including Mariners and Tributes) for 2010.
THANKS for the info!
I feel much better now
I feel much better now
:thumb:
I'm looking for a new 2010 myself, and I search Ford's web inventories almost every day. If I can't find one equipped the way I want it, I'll need to order one soon.
I'm looking for a new 2010 myself, and I search Ford's web inventories almost every day. If I can't find one equipped the way I want it, I'll need to order one soon.
I have a 2009 XLT 4x4. I guess I will have to start looking more closely for any leaks. Is this a major safety concern? Of course if I see any leaks I will bring it in as soon as I can, but are they just offering a quick fix for this or will they completely resolve this problem?
The leak problem isn't caused by a defective seal, it's caused by a poor surface finish on the half shaft that the seal's lip rides on. The poor surface finish can also cause wear on the support bushing just behind the seal. The TSB includes a different part number for the half shaft.jpark said:I'm not sure of the exact cutoff point, but I've heard that the newer 2010s have the new seal design already in place.
Look at the last seven digits of your 2010's VIN. If those numbers begin with KBxxxxx (my guess), you shouldn't have a seal problem.
The newer Escapes I've seen at dealers around here are already in the KCxxxxx numbers, which means that Ford has already built more than 200,000 Escapes (not including Mariners and Tributes) for 2010.
Besides, there have been posts in other forums from owners in Canada that have had the seal replaced several times and the leak returns. I don't understand why Canadian dealers can't follow the TSB and do the job correctly the first time.
i have an 2010 xlt with kbxxxxx serial and did not see any leak yet. i'm at 2650km.. hope i have the newer half shaft... hehe
Last 8 of my 2010 VIN # is AKA#####.
Where does that fall in the grand scheme of Escape assembly? I had both front L/R seals replaces due to a leak. No visible leaks since the 5k oil change/seal replacement.
Where does that fall in the grand scheme of Escape assembly? I had both front L/R seals replaces due to a leak. No visible leaks since the 5k oil change/seal replacement.
Mine is AKAxxxxx as well..
Got the Escape back last night, didn't call me though so I called service 10 minutes before they closed and it was done. Got home and looked underneath, there was a pink drip in the same place... I wiped it off hoping it was just some leftover that they didn't clean up, we'll see this evening when I get home and look again. I've got a clean piece of cardboard on the garage floor as well so I'll know if it's still leaking.
I love this car though... so they're going to keep fixing it until the warranty is expired. There is a lemon law in NH but I'm going to get my money out the wheels, tires + other mods I've done before I get rid of it. Hopefully it won't come to that though! :wacko:
Got the Escape back last night, didn't call me though so I called service 10 minutes before they closed and it was done. Got home and looked underneath, there was a pink drip in the same place... I wiped it off hoping it was just some leftover that they didn't clean up, we'll see this evening when I get home and look again. I've got a clean piece of cardboard on the garage floor as well so I'll know if it's still leaking.
I love this car though... so they're going to keep fixing it until the warranty is expired. There is a lemon law in NH but I'm going to get my money out the wheels, tires + other mods I've done before I get rid of it. Hopefully it won't come to that though! :wacko:
I agree. For now my leak has stopped. But if it continues I will bring it back once a week if needed until it is resolved. RI has a lemon law as well. Documentation is the key. Make sure you get a copy of all of the dealer paperwork that has dates, issues and what they did to fix it. Ford will not tolerate multiple, repeat warranty issues that the dealer sends them. I have the extended factory warranty so I get a rental/loaner in the event my car is not driveable and takes longer than a day to return it. That is a dealer thing as Ford does not "give" a loaner for warranty service items (or something like that)....H4XOR said:I love this car though... so they're going to keep fixing it until the warranty is expired. There is a lemon law in NH but I'm going to get my money out the wheels, tires + other mods I've done before I get rid of it. Hopefully it won't come to that though! :wacko:
What's really odd is that the '10 Fusion which uses the 6F35 also lists the same part number for the LH half shaft in their shop manual as the Escape but the TSB lists a different number for the replacement for the Fusion compared to the Escape. It might just be something about common part numbers between vehicles.
finally got the car back today. 3 weeks waiting for parts. Wife is very happy.
Oh boy, Is there a string on a 2006 Escape Axel Seal problem I can join? I had a leak fixed AFTER the warranty expired...Then it started leaking again, it's been in the shop for a week now and has had two seals leak while there. They don't have a stock of them locally so 2 to three day wait to get one. My dealer does have 1 year warranty on the work they did, so this is covered and they are providing a rental for me. I guess I should count my blessings. Worst part though, is looking at past service invoice, there was a note about the leak on an oil change invoice about 4 months before waranty expired, but I didn't see it, and don't recall it being pointed out at the time. Reading this 2010 string does make me worry even more now. Is it going to need more than a seal replaced now?
I finally got my 2009 Mariner back after 4 days, it too had this seal leak, loose motor mounts, and some kind of transmission pin was loose ... all covered under warranty of course .. but its only 7 months old and has only 8000 miles on it? Geez...
Does this happen to front wheel and 4 wheel drive Escapes ?
Thanks.
Thanks.
Yes, it's a 6F35 transaxle issue which they all use including the 2010 Fusion.thom said:Does this happen to front wheel and 4 wheel drive Escapes ?
Thanks.
Great ! That might explain the mark on the driveway. ()&*^&#%#@$&(*
...except on the Fusion Sport, which uses the 6F50.wptski said:Yes, it's a 6F35 transaxle issue which they all use including the 2010 Fusion.thom said:Does this happen to front wheel and 4 wheel drive Escapes ?
Thanks.
Okay, that's because it uses the bigger V6 like the Edge which uses the 6F50.jpark said:...except on the Fusion Sport, which uses the 6F50.wptski said:Yes, it's a 6F35 transaxle issue which they all use including the 2010 Fusion.thom said:Does this happen to front wheel and 4 wheel drive Escapes ?
Thanks.
41 - 60 of 118 Posts
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