[MollyG]

Good morning! Hoping to get some guidance or last ditch efforts before I roll my car into the shop or the ocean. I have a 2015 Ford Escape SE and for the last year or so at least once a month the bluetooth media disconnects, once this starts it's a downhill spiral of not even being able to click my bluetooth button on the car. Master reset doesn't work, I've pulled the fuse under the passenger glovebox for sync, a couple weekends ago I pulled the battery fuses under the hood to reset it all and now nothing comes on for bluetooth. It shows the bluetooth screen but no BT or USB option just a low battery icon with Sync. No devices are paired anymore I cleared those out when it first started, I just can't get it back on. Usually the issue resolves after a few days but ever since the battery pulls it won't come back. Is there anything else I can do to get this back on or is a trip to the dealer necessary? Has anyone else had this big of a bluetooth pain in their car? I don't want to replace the whole radio over bluetooth but I'm about to just replace the dang car with how annoyed I get. I called the dealer and they said maybe an update? But not sure how an update would resolve it not kicking on at all. Thank you in advance!

 

[Mountain Escape]

Good morning! Hoping to get some guidance or last ditch efforts before I roll my car into the shop or the ocean. I have a 2015 Ford Escape SE and for the last year or so at least once a month the bluetooth media disconnects, once this starts it's a downhill spiral of not even being able to click my bluetooth button on the car. Master reset doesn't work, I've pulled the fuse under the passenger glovebox for sync, a couple weekends ago I pulled the battery fuses under the hood to reset it all and now nothing comes on for bluetooth. It shows the bluetooth screen but no BT or USB option just a low battery icon with Sync. No devices are paired anymore I cleared those out when it first started, I just can't get it back on. Usually the issue resolves after a few days but ever since the battery pulls it won't come back. Is there anything else I can do to get this back on or is a trip to the dealer necessary? Has anyone else had this big of a bluetooth pain in their car? I don't want to replace the whole radio over bluetooth but I'm about to just replace the dang car with how annoyed I get. I called the dealer and they said maybe an update? But not sure how an update would resolve it not kicking on at all. Thank you in advance!

Welcome to the city, Molly G.
Your name sounds like a bluegrass song ( : no offense
Don't roll your car into the ocean... lol

I know you have pulled fuses, but I suggest you to reset the entire module system. Disconnect your battery, touch the wires together after five minutes, then reconnect to battery.

go to your local auto parts store, and ask them to perform a 'load test' of your 12 V battery. It's free.

it is odd that you can't connect through your USB port either, like Bluetooth and auxiliary port failed at the same time... The way you describe it, it does sound like a cascade failure of the head unit

I am sure that there would be replacement head units at salvage yards near you, so you don't have to spend big bucks on a brand new one, in a worst-case scenario

 

[Raybz]

It would not be in the "headunit" if anything it will be a failing APIM (syc module)

You ca get a different APIM from a bone yard, but you'll need to mate it to the vehicle ForScan is awesome to do this