ISSUE:
Some 2015 MKC vehicles equipped with Sirius satellite radio and built on or before 7/28/2014 may display a No Signal message in the radio display, but the satellite radio functions normally.
ACTION:
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Does the vehicle display a No Signal message on the radio display, but the satellite radio functions normally?
Yes - proceed to Step 2.
No - this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.
-Follow SYNC Module Accessory Protocol Interface Module (APIM) Standard Programming. Refer to WSM, Section 415-00.
-When the applications screen appears select Combined Patch for v3.7 release.
-If the system auto-selects several applications including Combined Patch for v3.7 release, proceed with the applications auto-selected.
-Select continue and follow the on screen prompts.
-As the programming is being performed several reboots will occur.
-When the patch programming is complete, the system will return to its home screen.
-Once the patch programming is complete, return the thumb drive to the PC.
-Perform touch screen calibration.
Some 2015 MKC vehicles equipped with Sirius satellite radio and built on or before 7/28/2014 may display a No Signal message in the radio display, but the satellite radio functions normally.
ACTION:
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Does the vehicle display a No Signal message on the radio display, but the satellite radio functions normally?
Yes - proceed to Step 2.
No - this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.
-Follow SYNC Module Accessory Protocol Interface Module (APIM) Standard Programming. Refer to WSM, Section 415-00.
-When the applications screen appears select Combined Patch for v3.7 release.
-If the system auto-selects several applications including Combined Patch for v3.7 release, proceed with the applications auto-selected.
-Select continue and follow the on screen prompts.
-As the programming is being performed several reboots will occur.
-When the patch programming is complete, the system will return to its home screen.
-Once the patch programming is complete, return the thumb drive to the PC.
-Perform touch screen calibration.
