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Anyone have any insights as to which might be better: Lincoln/Mercury or Ford dealership. Here's why I ask.
1) I took the Escape in to the local Lincoln/Mercury dealership for a free oil change we had coming. There was one other car there. The shuttle to work consisted of me. I get a call 30 mins after I get to work informing me it was done, I hadn't even gotten through my emails yet. And they offered a shuttle back to retrieve the Escape.
by contrast...
2) When I take the Escape into the local Ford dealership (it's BIG) where it is normally serviced there will be 1-2 dozen cars and trucks there already. And more coming in after me. The shuttle to work may have 4-6 people in it take 30 -45 minutes to drop everyone off. Sometimes I will not hear from them all day and I need to call to find out when it's done. And no shuttle back to retrieve the Escape, need to bum a ride. I'm not saying the Ford experience is horrible but I thought it was the norm until I went to the L/M dealership.
All things being equal (the technicians at both are trained the same, Ford parts are used, let's just say service pricing is the same, ect.) I'm going to L/M from here on out. Reasonable?
1) I took the Escape in to the local Lincoln/Mercury dealership for a free oil change we had coming. There was one other car there. The shuttle to work consisted of me. I get a call 30 mins after I get to work informing me it was done, I hadn't even gotten through my emails yet. And they offered a shuttle back to retrieve the Escape.
by contrast...
2) When I take the Escape into the local Ford dealership (it's BIG) where it is normally serviced there will be 1-2 dozen cars and trucks there already. And more coming in after me. The shuttle to work may have 4-6 people in it take 30 -45 minutes to drop everyone off. Sometimes I will not hear from them all day and I need to call to find out when it's done. And no shuttle back to retrieve the Escape, need to bum a ride. I'm not saying the Ford experience is horrible but I thought it was the norm until I went to the L/M dealership.
All things being equal (the technicians at both are trained the same, Ford parts are used, let's just say service pricing is the same, ect.) I'm going to L/M from here on out. Reasonable?