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SIRIUS Satellite Radio 2009 Ford Escape XLT

6473 Views 7 Replies 8 Participants Last post by  timothyjay2004
I purchased my truck in the summer of 2009 and rececntly noticed I was only getting 18 of the 120 channels available from Sirrius Canada. I called Sirius Canada and they resent me the activation to populate my Sirius receiver. However, when the reactivation was completed the number of channels increased from the inital 18 to 33 but not 120.
So I called them again and they sent another reactivation signal to my receiver which did not add anymore channels. I still have 33! They told me it could be a problem with the satellite antenna connection or some other problem in the system. I was advised to contact my Ford dealer to correct the problem.
The deal when I bought the vehicle was a 6 month trial of the "Everthing package" from Sirius which contains 120 channels which was not explained in detail during the purchase. I did not realize I was supposed to get 120 channels.
Has anyone had or heard of a simillar problem with their Sirius satellite radio?
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will8n said:
I can't understand why Sirius and Ford can't get their act together.
I've had Sirius on several vehicles too and they are the worse when it comes to customer service. When I bought my Fusion Hybrid and then my Escape I asked the dealers for help my transfering my accounts because of past issues with Sirius. Both dealers said it was between me and Sirius because they had their own problems working with Sirius. Ford needs to fix the radio issues and put pressure on Sirius to clean up their act to maintain a customer base, because with the USB port you no longer need that elephant called Sirius and their monthly bill.
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