Talk about anything related to your 2017 - Present Ford Escape/ New Ford Kuga here!
August 22nd, 2019, 2:33 pm
We have had our 2018 Titanium back to the dealer three times with AC issues. Each time (the first time was the first day we owned the car) they have checked and seen the Freon was empty. They refilled it but couldn't find a leak. This time they said they found the leak in the AC core which is between the dash and the engine compartment.
1) why did it have to take 3 times for them to even check for a leak outside the engine compartment?
2) should I be worried there are more issues?
3) is it possible they are just saying they found it so we don't pursue lemon law?
August 24th, 2019, 9:18 am
From a retired 35+ year HVAC tech, I'll defend the service tech here (which i seldom do).
Freon leaks from the evaporator core, (the "inside/cabin" coil) are very hard to find as you have to always disassemble a lot...of components to even get an electronic leak detector close enough to the actual leak to "trigger". There are a few leak fixes that can be induced into the gas circuit that may sometime offer some benefit, (but most dealers won't touch them as a lot of times the leak is simply too big for these to work).
I highly suggest taking it to a local auto HVAC shop and get a 2nd opinion, (unless you have an extended warranty it will void).
August 24th, 2019, 12:11 pm
We don't have an extended warranty. Why get a second opinion? The dealership told us they have already pulled the whole dash and they are replacing the part. They said the part they had was faulty so they ordered another one. Makes me wonder of their supplier is poor quality...
August 25th, 2019, 8:52 am
My bad...the 2nd opinion was assuming it wasn't at the dealer still and you had the ability to do so.
The coil would be aluminum so it's fairly cheap and of thin wall construction material wise. We have literally millions of HVAC coils in the United States alone that develop leak requiring coil replacement on a daily basis, (sad reality there is that when it is a home unit it usually means time to replace the entire unit).
Pretty sure the labor rate for the coil replacement will almost match/exceed the cost of the coil itself.
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