[csonni]

Do you know what they corrected? Was it damaged barbs or improper installation of the clamp? If the barbs are damaged in removing the fuel line, I would assume they need to replace the entire module.

 

[MadMax]

They said they added a clamp to keep the fuel from draining which caused the hard start. Pretty much what wildcat62 says above :shrug:

 

[csonni]

Just dropped in to service this morning. He assured me they did everything right but said they can check it. Scheduled an appointment for next week. Hope this isn't some long, drawn out ordeal.

 

[MadMax]

Copy this supplement https://static.nhtsa.gov/odi/rcl/2016/R ... 7-3617.pdf and bring it with you, it might help :yes:

 

[csonni]

They took it apart today to look everything over and said they couldn't find anything "wrong." I took the service manager out with me to see how it started. Didn't start bad. I thought they may have solved it by taking it apart. Got home and found it cranking long again. I'm going to have to drive 6 hours to the next Ford dealer who says they have the proper tool. That'll be an expense in itself. Ugh.

 

[csonni]

So, if some have had an additional clamp installed, that kind of contradicts the exact place of the original clamp and the Supplement put out about exact placement of the clamp. Had quite hard starting last night. Got an appointment on July 3. I think I'll return to the shop today where I had it done just to let them know that it is not starting well at all.

 

[MadMax]

If you're getting such a hard time from Ford at the dealer level it may be time to contact a district manager. At my local Ford dealer they were so good about making it right the 2nd time I brought it back, because by that time they had so many complaints about it they could no longer ignore the issue. There maybe some problems between the dealers and Ford as to who his covering the cost for this with Ford saying the dealers did the recall incorrectly and dealers saying they were instructed to do it incorrectly

 

[csonni]

Took the Escape by again and went out with the service manager. Cranked it over and then he realized there was an issue. I left the car with him. No issue since I got it back. We'll see. Day 2 now and it's good. Ha! He wasn't sure what they could've done to fix it. He did verify that tehey are not using the correct Oetiker Clamp pliers.

 

[MadMax]

Took the Escape by again and went out with the service manager. Cranked it over and then he realized there was an issue. I left the car with him. No issue since I got it back. We'll see. Day 2 now and it's good. Ha! He wasn't sure what they could've done to fix it. He did verify that tehey are not using the correct Oetiker Clamp pliers.

Glad to hear all is well :thumb: It's too bad this service manager felt it necessary to keep acting like, "This has never happened before" :roll:

 

[GOODMANFEET]

okay I should have know if a broke don' t fix it. I had the work done, now it has a delayed start and fuel gauge only registers between 1/2 and 3/4 of tank. I called dealer, explained problem. He said bring it back and they would look at it. I am sure he knows about this problem but he, of course didn't mention that. I have app on 1/9/2019 will let you know results.

 

[FRENCHY]

Done the recall last week and now this morning I have the long crank and the E don't start at all.

Good info on this thread but what should I do this morning to have a car running?
Thanks

I don't want to broke something else like the alternator.

Ok, towing is coming, I call Ford Before calling the towing, let's see what happen next

 

[FRENCHY]

the moral of this story: if you do not have the symptoms, do not do it! I did it because I got a second letter from Ford telling me to do it.

I did not have the symptoms so I should have listened to the little voice inside me telling me not to do it

 

[MadMax]

Yep, I regret the hassle of getting it replaced, but Ford will bug you to death until you get it done :cuss: It works fine after two trips to the dealer, just like it did before the recall. Did the dealer fix the issue, Frenchy?

 

[FRENCHY]

It was a disconnect wire at the pump.
So the pump didn't work means no fuel at the engine

Now, sometimes when I push the gas pedal I have no acceleration for 1 sec or two, it happen once a week when I run slow about 20 kmh

 

[Dadrider]

How can I verify that this recall WAS done? We purchased a 2011 Escape at the end of December 2018.

Also who do I call or register with to get recalls sent to our address for our VIN?

Dadrider.

 

[bangster]

Go to owner.ford.com and register and put in your VIN, good way to get information on your vehicle.

You can just input the VIN in a Ford or NHTSA site:
https://owner.ford.com/tools/account/ma ... calls.html
https://vinrcl.safercar.gov/vin/

These just let you know about them, what are outstanding, and sometimes you can find ones that it had done.

The thing with this recall is that once it is done, more people have the issue that it was supposed to solve than had it to begin with.

 

[Dadrider]

Go to owner.ford.com and register and put in your VIN, good way to get information on your vehicle.

You can just input the VIN in a Ford or NHTSA site:
https://owner.ford.com/tools/account/ma ... calls.html
https://vinrcl.safercar.gov/vin/

These just let you know about them, what are outstanding, and sometimes you can find ones that it had done.

The thing with this recall is that once it is done, more people have the issue that it was supposed to solve than had it to begin with.

I went to the Ford Vin site, but it did not show up as being on the list. I went to a local dealer, they showed only that the extended warranty on the TB was current.

I went to the Ford Owners.com and initiated a service Chat. That was most helpful. The tech found that the TSB 16S41 was done in October of 2018. I have the symptoms of the same long start to crank that is described in the Supplement 3 of the TSB. There is a 12 month / 12,000 mile warranty on the work.

I have the TSB and Supplement printed out, and will make an appointment to have the problem corrected.

Thanks for all the help with this.

Dadrider

 

[amc742s]

Took my car two weeks ago to get the recall fix on my Ford Escape. Few days later my check engine came on. Last Friday I was at a stop light and my car died and then my battery light came on. My friend came and checked the battery and ect and he said everything seemed good on it so we had it towed to the Ford place that just "fixed" my recall. Monday they called and said it just started up fine for them, they put $10 of gas in it and test drove it and it was fine. That the fuel reading lever thing (don't know what it's called, don't care..) was just magically knocked out of place - had nothing at all to do with the recent recall fix. That they weren't going to refund my $65 towing fee and they were also going to charge me $60 to fix whatever they fixed today - since it wasn't related at all to the recent recall fix. He said I should get this liquid stuff to pour down my tank every so often so my wires don't get rusty... and that my battery cables were apparently lose too so he tightened them.. yada yada, wasn't there fault. So, I call BS but pay the money and leave. My tank when I left was showing the fuel low symbol and 21 miles to E. I went to put $20 of gas in my tank and was still 21 miles to E when I left the gas station. And it started to count down when I was driving.. not up. So, now I have to take the stupid thing back tomorrow (if it makes it there) to get checked once again. And in reading everyone's posts, it doesn't seem like this is something that isn't related to the recall fix. I ignored the first recall letter, but then received another one recently... looks like I should've probably ignored that one too. Dumb. 3 years and ZERO issues... until I decide to get the recall fixed.

 

[sam.r.heath]

We had the fuel delivery flange work done & now the car has what I would call starting issues. Although after taking it back to the dealer they said it was normal. No way this is normal. It seems like the fuel is delayed going from the tank to the engine. It didn't do this till after the recall work. I'm not a happy camper.

The best explanation I can give ( i own a 2012 ford Escape and am also a Ford Technician) Is. When we perform the recall, we need a special tool to pinch the flange ring. The tool is hard to find and when the task is done with a similar tool, it leaves room for air to get in the fuel line. When the vehicle is turned off the pump shutdown and the pressure relieve and fuel drops back into the tank. so when you go to start your vehicle the pump has to put fuel back in to the lines, instead of already having the fuel in the lines. the only fixes are, you find a Tech with the right tool or you wait a couple seconds when starting you let the fuel-pump, pump fuel into the lines and then turn the ignition on.

 

[David Knox]

March 2022 got the recall done. Noticed a change in starting but not every time and E was going into storage. October, 22 took vehicle back to dealer. They kept it for 3 days, removed fuel pump, tightened and flushed fuel line? They found nothing and said it started 10 times no prob, charged me $150 and sent me packing. Hard start has become more prevalent almost every start. I visited service manager about it again and played short videos of 7 times starting only normal start once. He got a little smart and said at least we know your battery and starter are good. I found this chat this morning and the Ford work order for the recall, the hard start problem and cause are well documented so I returned to the dealership today. The service manager did not want to hear that they may have caused the problem, got short with me and said they would tear it down and when they are done "we are done with it", quite belligerent. I don't want to deal with this guy and contacted Ford, also I will go to another dealer store to see what they say. I have a feeling it is going to cost me more by the time we are done.